For Online Official Website Purchase
Items can be returned ONLY to our HQ warehouse via parcel return. Return & refund to physical stores will NOT be accepted. Shipping cost for the return will be borne by the customer.
For Walk in Premium Store Purchase
Items can be returned ONLY to the original physical store you made the payment. Return & refund to HQ warehouse via parcel return will NOT be accepted.Receipt must bring along.
If the item does not fit, you can always contact us to exchange the item to another size, subject to our stock availability.
Please read our policy below for further details and information. However, customers are advised to notify us at 60162123815 by quoting the order number and the product details.
Return & Exchange Policy For Retail Purchase
● In Store Purchase: Return within 7 days from the date of purchase of the product(s).
● Online Purchase: Must inform our crew for any exchange within 3 days of received.Return within 7 days of receiving the product(s) ordered from the CHIC CHOC x AZHARAA official online store (www.chicchoc.com.my).
● Items can be returned for exchange (except wholesale bundle), items must be returned in new and original condition with original product packaging, price tags, labels and purchase receipt
● Items sold at marked down prices due to defect(s)/promotion/on sale items or purchases made with discount coupons are non- refundable, non-returnable and non-exchangeable.
● CHIC CHOC x AZHARAA reserves the right to reject requests for returns and/or refunds where such requests are deemed habitual in our sole and absolute discretion.
● CHIC CHOC x AZHARAA reserves the right for final decision.
● CHIC CHOC x AZHARAA reserves the right to amend this policy at any time without prior notice.
Return & Exchange Policy For Wholesale Purchase
● Strictly no refund and no exchange.
● Only defect items are exchangeable.
● Any defect item must be informed to our crew within 14 days of purchase. If exceeding 14 days of purchase will not be accepted for exchange.
● CHIC CHOC x AZHARAA reserves the right for final decision.
● Purchase receipt is required upon exchange for defect items.
● CHIC CHOC x AZHARAA reserves the right to amend this policy at any time without prior notice.
